Embroider This! Domestic Standard Shipping method for all orders is by either UPS Ground or United States Postal Service Priority Mail.
In addition to our standard shipping methods, we also offer you the choice of UPS 3-Day Select (delivery in 3 business days not including the date we ship), UPS 2nd Day Air (delivery in two business days from the date we ship) and UPS Next Day Air (delivery the next business day from the date we ship) if you require an expedited shipping method.
All orders are normally shipped the next business day from when you place your order (Monday - Friday).
If you need a rush shipment, please contact us toll free at 800-881-8144 before 2pm Eastern Standard Time and we will be happy to assist you in determining the best method to meet your needs.
Embroider This! Domestic USPS Shipping Information
Our standard shipping method for orders under $100 in value and under 3 lbs. in weight ship is USPS Priority Mail. This service generally take between 1 and 4 business days to reach you. A tracking number provided by the post office will be e-mailed to you the day we ship your package. Please watch your e-mail trash folder as these automated notices can be intercepted as spam by your spam-blocker program and placed in your e-mail's trash folder by mistake.
Embroider This! Domestic UPS Shipping Information
Our standard shipping method for orders over $100 and/or over 3 1bs is UPS Ground.
UPS Ground "time in transit" varies depending on what area of the country we are shipping your package to. Embroider This! is located on the East Coast, so shipping using standard UPS Ground can take as little as 1 day to the east coast or up to 5-6 business days if we are shipping your package to the West Coast.
UPS "Time in Transit" days do not include holidays, weekend days, the date you place your order, or the day your order ships from our warehouse. Embroider This! standard practice is to ship orders the next business day from when you place your order online. All orders are generally downloaded for process at 8:00am EST each business day. All orders that have been placed online since the previous download will be included in that shipment. Embroider This! orders are packed and ready for UPS and USPS to pick up about 2pm EST. The "Time in Transit" UPS Ground delivery date starts the day after your package leaves our warehouse. Use the map below to determine how many days it will take your UPS Ground package to reach you once it leaves our warehouse.
We offer UPS expedited services for an additional fee.
Rates are listed below.
Time in Transit for expedited services are as follows:
UPS 3 Day Select means UPS guarantees to deliver your shipment by the 3rd business day from the day your order is shipped. UPS 2nd Day Air guarantees your package will be delivered on the 2nd business day from when your order ships and Next Day Air is guaranteed to be delivered by UPS on the next business day from the date it is shipped.
For example: if you place your order online on Thursday, it will be packed and shipped by us on Friday. If you requested Next Day Air, your package will be delivered on the following Monday. If you requested 2nd Day Air, your package will be delivered on the following Tuesday. If you requested 3 Day Select, your package will be delivered on the following Wednesday.
We e-mail you a copy of your UPS tracking# on the day your order ships.
Please watch your e-mail trash folder as these automated notices can be intercepted as spam by your spam-blocker program and placed in your e-mail's trash folder by mistake.
If you need a rush shipment, please call us toll free at 800-881-8144 and we will do all we can to accommodate your needs!
In a effort to provide you with the best service, we are now marking all UPS shipments over $200.00 "Signature Required". This means that UPS will not leave the package at your door if no one is home to sign for it. They do leave a sticker on your door that you can sign so they will leave the package the next day.
If you do not wish us to require a signature on your order over $200, simply indicate your wishes in the "Comments" section when placing your order.
Embroider This! Domestic Shipping Rates Information
Shipping rates are based
on shipping within the continental United States. Rates are based on the non-taxable
amount and are as follows:
| Order
Total |
Standard
Shipping |
| Up
to $12.00 |
$4.50 |
| $12.01
to $20.00 |
$4.95 |
| $20.01
to $30.00 |
$5.95 |
| $30.01
to $40.00 |
$6.95 |
| $40.01
to $50.00 |
$7.95 |
| $50.01
to $60.00 |
$8.95 |
| $60.01
to $74.99 |
$9.95 |
| $75.00
and up |
Free Shipping |
Rates for UPS 3
Day Select, 2nd Day Air and Next Day Air:
Add $20.00
to the above applicable rate for your order for UPS 3 Day Select.
Add $30.00 to
the above applicable rate for your order for UPS 2nd Day Air.
Add $45.00 to the
above applicable rate for your order for UPS Next Day Air.
Note: If you Next Day Air requested order exceeds $45.00 or 2nd day air order exceeds $30.00 you will be responsible for the overcharge. In this event, we will make every attempt to contact you via e-mail to advise you of the actual charges.
Shipping to Alaska, Puerto Rico and Hawaii
Add $10.50 to the above applicable rate for your order if shipping to Alaska, Puerto Rico or Hawaii. No Next Day, 2nd Day or 3rd Day shipping to Alaska, Puerto Rico or Hawaii.
Embroider This! International Shipping Policy
International Shipping is now available from Embroiderthis.com!
EmbroiderThis.com has partnered with a trusted third-party company, iShopUSA, to fulfill orders for our International Customers. To place an order for delivery outside the USA, simply put any items you wish to purchase in your shopping cart and choose the “international checkout” button. The items will automatically be transferred into an iShopUSA shopping cart where the shipping costs are automatically calculated for you by the iShopUSA shipping calculator and your order is processed by the iShopUSA team. You may pay with international credit cards, PayPal, or bank wire transfer. iShopUSA will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to iShopUSA Customer Service Department.
iShopUSA e-mail: Service@ishop-america.com
iShopUSA phone: 424.903.4002
iShopUSA Hours: 8am-6pm (PST) Monday – Friday (except for holidays)
Below are answers to the most commonly asked questions about the iShopUSA international shipping service:
How much are iShopUSA International Shipping Costs?
Shipping and handling fees are not separate. They are combined on your order and are automatically calculated by the iShopUSA system and depend on the total amount they spend on your behalf, how many items are in your order, and the shipping country. So the best way to find out how much your order is going to cost is to actually put the order through the International iShopUSA calculator (click on "Calculate Shipping" on the "International Shopping Cart" page).
How long will it take for me to get my items shipped to me by iShopUSA?
Shipments will get to you as soon as possible. Transit times vary from country to country. Embroider This! ships their orders the next business day and it takes about 5 business days to reach us here at iShopUSA. You may expect to receive your order in 8 to 15 business days* (about 5 business from Embroider This! to us, and an additional 3 to 10 business days from our warehouse to you).
If you select APO or FPO as shipping country, you may expect to receive your order in 13 to 20 business days (about 5 business days from Embroider This! to us, and an additional 8 to 15 business days from our warehouse to you).
Priority Shipping
You may expect to receive your package within 7 to 12 business days.
If you select APO or FPO as shipping country: 12 to 17 business days.
If your order contains backordered items (items that are not in stock), it will take additional time to deliver your goods.
Standard Shipping
You may expect to receive your package in 8 to 15 business days.
If you select APO or FPO as shipping country: 13 to 20 business days.
If your order contains backordered items (items that are not in stock), it will take additional time to deliver your goods.
Please be advised that the delivery time frames above are estimates only. We do not and cannot guarantee any delivery time frames due to possible customs clearance delays and other unforeseen conditions we cannot be held responsible for. If you need your order by a certain date, please use the comments field on the last checkout page to let us know.
*Business days are Monday – Friday (5 business days = 1 week)
What carriers/shipping providers does iShopUSA use?
iShopUSA uses FedEx for the majority of our shipments, UPS for non-priority Canada orders (Canada Standard) and a few South American countries, and USPS (United States Postal Service) only for APO/FPO orders.
Does iShopUSA ship anywhere in the world? / Do you ship to my country?
Yes, iShopUSA ships to any location in the world that our shipping providers will service. (Please keep in mind the items in the shipment must not be prohibited by embargo or national or international restrictions.)
I didn't receive an email from iShopUSA confirming the receipt of my international order. What should I do?
If you did not receive an email confirming receipt of your order (or any other emails you should have received from us), it is most likely because you entered your email address incorrectly or the email ended up in your spam/junk/bulk email folder. Please verify that you have entered your email correctly. If you have entered your email correctly, please make sure that our emails don't land in your spam/junk/bulk email folder. Please Click Here for instructions on how to do this.
Do I have to pay in U.S. Dollars?
Yes. iShopUSA accepts international credit cards, Paypal, and wire transfers to complete the order processes. At the time of checkout iShopUSA displays both currencies at the time of checkout, the local currency and its USD equivalent. You will be charged in USD. However, your statement will reflect your local currency. iShopUSA is not responsible for any changes in currency.
Are there any hidden fees when using iShopUSA?
No. Plain and simple! Duties and Taxes (Landed Cost) will be disclosed to you prior to you checking out (when clicking the checkbox "Include duties and taxes". You can uncheck it later if you don't want us to pre-pay.). You can choose to let us pay the Landed Cost for you or you can pay when your items arrive. If you elect not to pre-pay the Duties and Taxes, you will be responsible for other fees as well including but not limited to brokerage fees, customs clearance fees, etc.
What forms of payment does iShopUSA accept?
We accept payments via credit card (Visa, MasterCard, Discover, Diners Club, JCB, Visa/Electron), PayPal and even bank wire transfers.
What if I want to return, cancel, or change my order?
Please Click Here to see iShopUSA Return Policy page.
What if an item is not available for immediate delivery?
In our effort to make your shopping experience easy, comfortable and most importantly worry-free we will advise you as quickly as humanly possible that your item is not available.
Can I trust iShopUSA with my Credit Card information?
iShopUSA is strongly committed to your safe shopping experience. Usage of the latest encryption technology available allows us to boast total security for you. Many large companies (like Petco) trust iShopUSA for their international shipping service.
Embroider This Contact Information:
Embroider This!
35 Loring Drive
Framingham, MA 01702
Phone: (508) 626-8811 or toll free 800-881-8144
between 8:30 a.m. and 2:30 p.m.Eastern Time.
E-mail: info@embroiderthis.com
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